How to Cancel Your RCN Internet Subscription

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RCN is a significant supplier to the larger East Coast space and past. They supply web, house cellphone, and cable TV providers, and it’s typically the one possibility for individuals residing in smaller areas of New York, Boston, Chicago, and the Philadelphia space.

Sadly, RCN additionally providers some unhappy clients who’re able to cancel. For those who need assistance to cancel your RCN web service, you’ve got come to the proper place.

Studying: methods to cancel rcn

Like all enterprise, RCN will not make it straightforward, so you need to be diligent and educated while you go to cancel your web bundle.


Why Cancel RCN?

Although it fared effectively in our RCN evaluate, this ISP is not for everybody. Though RCN is a significant web service supplier (ISP), it considerably in areas with heavy competitors from firms like Comcast that may typically provide cheaper, or sooner, web service.

Evidently most RCN clients are happy with their service; some, alternatively, are upset with growing costs and hidden “pricing scheme” adjustments.

One buyer stories being stunned by a sudden improve in her invoice of $14.25 per thirty days. When she requested concerning the improve, she was instructed that there was a “change in pricing construction” and that her rented modem and router had been costlier now.

Listed below are some reported the explanation why individuals have canceled RCN web providers:

  • Buyer help points
  • Rising month-to-month charges
  • Decrease-than-advertised speeds

When you’ve got determined to cancel RCN, make sure you consider your choices and see in the event you can rating a deal on RCN web earlier than you rashly cancel.

Nonetheless need to undergo with it? You may want an “assault plan.” Beneath, you will see that all of the steps it’s good to safely cancel your RCN web bundle with no extra charges.

3 Sensible Steps To Cancel RCN Web

With regards to canceling your web service, irrespective of who your ISP is, they normally aren’t going to go down with no struggle. Their retention division is skilled to maintain unhappy clients from leaving, so they may do what they’ll as a way to get you to stick with RCN.

For those who attempt to cancel your web with out correct perception, you could end up talked into a brand new plan or cable bundle. Many individuals who cancel declare that they obtain calls from RCN after canceling, attempting to get them again.

Beneath, you will see that three straightforward steps to cancel RCN web service.

1. Name The Retention Division

When calling RCN, they may first ask you for the 10-digit cellphone quantity related together with your account, so have that prepared.

Right here is the quantity to name: (800) 746-4726

When you enter your 10-digit cellphone quantity, you’ll have to take heed to a robotic menu.

Select the choice for canceling or downgrading your service. This could join you to the retention division. These are the blokes who can completely cancel your service.

To double-check that you’ve got landed in the proper place, you must ask the customer support rep to substantiate that you’re talking to the retention division. If you’re talking to somebody in one other division corresponding to gross sales or technical help, your name will take for much longer.

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If you’re within the mistaken division, ask the rep to kindly join you to the retention division.

2. Put together An Excuse

As soon as linked to the retention division, you will have to have a stable excuse ready that will likely be tough for the retention rep to navigate round.

As talked about earlier, RCN is just not going to make it straightforward so that you can cancel. The rep is skilled to maintain you from leaving. That’s why the division is known as “retention” and never “cancellation.”

With out a fail-safe excuse, the RCN agent will provide alternate options corresponding to a “downgrade”, urge you to “save by bundling”, or give you a reduction on RCN to tempt you to remain.

For instance, in the event you say one thing like, “I am transferring,” the rep will ask you, “the place to?”

And the cycle continues.

They may search for your new handle, and in the event that they cowl that space, the gross sales pitches will hold coming.

If you wish to save your self from the gross sales makes an attempt, you will have a dependable excuse like one in every of these:

  • “I am transferring in with a brand new roommate, and so they have already got [provider].”
  • “I am altering jobs, and my employer will likely be paying for my providers.”
  • “I bought a job instructing in a foreign country, and I’m transferring there.”

Usually, in the event you give one of many above excuses, the gross sales rep will oblige and cancel your service as you requested with out additional gross sales pitches or calls to get you again. After all, these are simply examples, in the event you can give you one thing related, be happy to make use of it (and remember to tell us – we at all times love listening to what works finest)!

3. Affirm Your Cancellation

The whole cancellation course of might take you as much as half-hour. It will be horrible to seek out that after supposedly “canceling,” that your service was truly by no means canceled and you need to name again.

To keep away from this, ask the rep to substantiate that your service was canceled. For those who requested them to cancel on a sure future date, verify that the cancellation date is appropriate.

You also needs to verify with the rep whether or not or not it’s good to return any RCN tools.

Keep away from Further Charges When Canceling RCN

Many purchasers worry that, in the event that they cancel, they are going to be slapped with shock cancellation charges, breach of contract charges, overdue fee charges, and extra. Let’s go over the completely different charges related to RCN and how one can keep away from them.

No-Contract Plans — No Early-Termination Payment With RCN

Fortunately, RCN gives all of their web plans on a no-contract foundation. Meaning completely zero early-termination charges while you cancel with RCN.

One factor you will have to maintain an out for is to substantiate that your service was really canceled by the retention specialist that you just spoke with. In case your service was not correctly canceled, you could obtain one other invoice. For those who do not pay that invoice, you can be charged late charges.

You Should Return RCN Tools Promptly

Watch out for unreturned or misplaced tools charges; RCN’s coverage makes it clear that it’s essential to return the tools ASAP when canceling, with out providing you with even every week to take action.

In RCN’s phrases of service, they state: “[The] buyer should return all tools instantly upon termination of service…Failure to take action will lead to a cost to be decided as regards to RCN’s then-current schedule of costs, which quantity shall be due instantly.”

As you’ll be able to see, it’s essential to return your tools instantly.

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Because of this it’s so necessary to substantiate this step with the retention specialist as you’re canceling. It will be finest to return the tools to an RCN retailer the identical day of cancellation.

The best way to Decrease Your Invoice With RCN If You Cannot Cancel

If RCN is the one ISP in your space, you will see that that you could be not fairly be capable to utterly cancel your service. Slicing ties with them won’t be potential.

For those who do not need to go utterly with out Wi-Fi, there are different methods that you may get monetary savings in your web invoice with RCN.

“Slicing The Twine” With Cable

Twine-cutting is changing into a extensively widespread method to economize as streaming providers are rising extra dominant.

What do you want cable for, anyway?

With streaming providers like NetFlix, Hulu, and YouTube TV stepping up their sport, most individuals now not want cable.

After all, in the event you want NFL or another channel that will enormously improve your streaming prices, cord-cutting won’t be best for you. Moreover, some clients who’ve a big financial savings bundle with RCN might discover that the financial savings can be found.

In that case, there’s a approach to decrease your web invoice with out canceling cable.

Negotiate a Decrease Value With RCN

That is proper: in the event you do not love RCN’s plans and pricing, it could be potential to easily negotiate a cheaper price with RCN. In case your foremost cause for canceling your service is a excessive value, you might be able to negotiate a cheaper price with one easy cellphone name.


Name the retention division as outlined above and firmly request a greater price — and do not settle till you get the new-customer price.

If RCN is the one ISP in your space, you’ll be able to’t threaten them to change to a different web supplier; they know which suppliers cowl the place you reside. If they are not the one ISP, threatening to cancel could be very efficient.

Inform them that you will cancel if they do not decrease your value to the new-customer price in your space. (It is completely different from metropolis to metropolis)

If negotiating and haggling aren’t your “factor,” there may be yet one more method you’ll be able to decrease your price as a substitute of canceling your service.

Cancel RCN And Signal Up Once more Below One other Title

The best approach to get the very best price with RCN is to cancel your service and restart it once more in one other individual’s title.

Though many individuals warn that this tactic might get you completely banned from RCN providers, if you’re sport, it may be a good way to decrease your price. Some clients report telling the retention rep straight that they will cancel and join of their spouse’s title if they do not decrease the invoice, and the shopper skilled no penalties.

Usually, this can be a fail-safe approach to decrease your invoice dramatically. Nonetheless, when you have no roommate, this fashion of reducing your invoice is not an possibility.

Finish Your RCN Subscription Right now

Slicing your web service with RCN would not should be so exhausting. For those who observe the easy steps that we’ve outlined above, you may be rid of RCN very quickly! After all, if all you want is a cheaper price, it’s nonetheless potential by means of negotiation!

If you wish to see RCN’s new-customer costs or seek for a brand new web supplier in your space, navigate to our Deal with Stage Search software to seek out ISPs that provide protection the place you reside!

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